At EZMove, we are always attempting to better your experience at using our service. For this purpose we keep taking feedback from our clients about their experience regarding the packers and movers we recommend via a thorough a questionnaire. One of our clients Priya Avirineni shares her entire experience of moving and how EZMove helped her and her suggestions on how it could be improved.
Can you tell us something about what your relocation plans were? Which city were you planning to move to? What was the time span you had? What all were you planning to move?
I planned to shift my home to Bangalore from Hyderabad in Feb last week. I started searching for the packers and movers in Hyderabad on the website 2 to 3 weeks before the move was planned.
How did you go about looking for suitable packers and movers? Did you consult anybody? How did you chance upon EZMove.in?
On the very first day of my search, I found some reviews (positive) about EZMove.in on some help & search website and then I quickly jumped into your site.
How was our platform to use? Did you find it difficult or easy?
Frankly speaking, EZMove.in has the best UI to say. It is simple, useful and informative. I have logged in all my details and details about my move in the site. And the very next minute I have submitted my info, I got a call from Anand. He was helping me in every possible way and literally saying EZMove team made things simpler for relocating.
Did you find the quality of quotes you received to be fair?
Within a day i have received 3 quotes which seem to be somewhat fair. I choose one of them and i got a call from that packers and movers asking for the details of the move.
What features/attributes of EZMove did you find most useful or helpful?
The best thing which i like about the site is selecting the articles to be moved. The list seems huge but it was the best ‘coz every small thing was listed in there and there was no pain of remembering things.
How can we improve EZMove? What are your ideas and suggestions?
My suggestion is it would be great if the site provides option to pay the relocating bills online.
Did you finally end up choosing EZMove?
Yes I did.
Were you satisfied with the service quality of the packers and movers?
Coming to the packers and movers, I was satisfied with them too. The packing and unpacking was good. I was not informed about the movement of the truck, which would be better if it was improved.
Did you receive all your goods safely?
Nothing was damaged or missed, everything was safe. The packing of small things in the almirah was done a bit carelessly. I had to be back of them for that but that was alright since nothing was damaged. The furniture and Kitchen articles were taken utmost care which was appreciable. Overall the service was good.
If you were to review EZMove what score would you give it out of 10 in terms of usability?
Answer to this question, I would give a 10 on 10 to EZMove.
Would you recommend the EZMove platform to a friend?
I would definitely refer EZMove to my friends who plan to relocate.
Overall, Priya was extremely satisfied with her experience at EZMove. Her suggestion that the payment option should also be included online is something we are already working on. We are also working on an online tracker, which gives you exact location and route of your truck. This we believe should help overcome the problem Priya faced regarding tracking the movements of her truck.