This is an exhaustive case study based on the experience of Snehaa Karthik who was looking for Packers and Movers in Hyderabad. She shares her entire experience using an online relocation platform and her suggestions on how it could be improved.
Can you tell us something about what your relocation plans were? Which city were you planning to move to? What was the time span you had? What all were you planning to move?
I was residing in Hyderabad for quite some time. After receiving another job offer I had to relocate to Pune. And there was no plan beyond that. I had like a week to figure out what my plan should be and execute it.
How did you go about looking for suitable packers and movers? Did you consult anybody?
I did try out the traditional means but then there were no guarantee that I would the delivery on time and too much variation in terms of prices.
How did you chance upon EzMove.in?
I was told about it by a friend who had come across it when surfing the net.
How was our platform to use? Did you find it difficult or easy?
It was rather easy on the whole. There was just small hiccup when listing the items I needed to move but it was no big deal.
Did you find the quality of quotes you received to be fair?
Very much so.
What features/attributes of EzMove did you find most useful or helpful?
The move co-ordinator! That is a genius idea! The guy comes down takes a look and goes back. You have a quote in a day and then he turns up the day you call him and makes sure it is all done right! I mean he even calls half an hour to make sure that they are heading to your location on schedule.
What was the least appealing feature about this service?
None what so ever.
If you were to review EzMove what score would you give it out of 10 in terms of usability?
I would give a 9.
Is there anything you didn’t get from EZMove that you were looking for?
No, EZMove lived up to all the promises made.
Would you recommend the EzMove platform to a friend?
Yes, definitely! I also plan to use EZMove only, going forward.
How can we improve EzMove? What are your ideas and suggestions?
As I said, a small hiccup while listing the goods. Fix that and you guys will look great.
Did you finally end up choosing EzMove? If yes, please answer these specific questions:
Was your relocation smooth and hassle free?
Yes, the move was completely hassle free!
Were you satisfied with the service quality of the packers and movers?
Yes, very satisfied.
Were you kept updated about the movements of your truck?
No, but then it turned up dot on time so it was fine.
Did you receive all your goods safely?
Yes, all my goods were safe and sound.
Did you find anything missing or damaged?
No. Everything was perfect!
How was the team that helped you unpack?
Brilliant. It took them less than an hour.
Overall, what were the major differences you felt between ordinary packers and movers in Hyderabad and the EzMove service?
Significant. It was better, quicker and more professional.
Is there anything you would like to say to the EZMove team?
I had like a week to get everything done and move to Pune for work. And I did not think it was possible. Which when you guys stepped in. Your services have surpassed my expectations by a long shot. It began with ease with which I could input my details followed by a very quick response from your end. Not only did I get extremely competitive prices, you even helped pick the best choice in terms of the quickness in delivery. And that was definitely my priority. Your move coordinator made the entire process seem like a breeze!
The icing on the cake? They met their delivery schedule. The icing on the icing on the cake? Nothing was damaged or missing. The cherry on the second layer of icing? There were no hidden charges at all!
P.S I picked unison’s and those guys are damn quick. Like my 2 bedroom house was packed and neatly loaded in an hour or so! And they make it look really cool too! Keep this up and you guys will be setting the standards for the service industry pretty soon. Good luck!
Overall, Ms. Snehaa was extremely satisfied with her experience using the relocation platform; the process of looking for a competent packers and movers in Hyderabad was much easier than she had anticipated it to be.